My internet speed still sucks, and I should have written that DVR today, but I was lazy, so I went to complain on the online chat thing.

The word is "bullshit."

I mean, for fuck's sake, Oceanic Time Warner.  If you can't even come up with a list of censored words and do that correctly, how the fuck am I supposed to take anything you do seriously?  I see Hawaii Telcom is claiming they can do 7/1 for me.  If I'm only ever getting 3-5/1 from you, why shouldn't I at least try them?