Monday, August 23, 2010

We're Not 100% Satisfied Unless You Are. Let us Know What You Think.

1. Overall, how likely is it that you would recommend  Verizon Wireless to a friend or colleague?

2. Please tell us why you chose this rating or what we can do to improve our service:

The coverage doesn't suck, and I wouldn't have to worry about using minutes to talk to this hypothetical "friend or colleague."

One improvement would be to stop putting needlessly expensive barriers on things. For example, tethering should be free, provided the data transferred isn't excessive. It seems to me that all data going through the phone should be treated equally. What makes a youtube byte more precious if it is forwarded to a laptop screen instead of displayed directly on the cellphone screen? Barring this, it would also be nice to have as a simple monthly add on.  If I travel one month a year, it would useful to have tethering for that, but it is silly to pay month after month for something I usually don't need.

Similarly, the pricing on text messages is obviously too high.   It seems doubly so when you note that both sender and recipient of the message pay, putting the price of a single text message at $0.40.  If this is a bandwidth limited issue (the SMS network cannot transfer more than X messages per minute, therefore pricing is used to prevent the system from being overwhelmed), then why are text message rates not time dependent?  Users have had on- and off-peak rates for decades for telephone service.  It stands to reason that a similar system would be widely accepted for text messaging as well.

3.Please tell us your name:

Thank you. A manager may call you, on your contact number or Verizon Wireless phone, to
better understand your feedback so that we can improve our service.

Thanks! We really appreciate your feedback.
Would you mind if we shared all or a portion of your comments in our online forums and/or marketing materials?
Of course, we respect your privacy, so if you're comfortable with us doing that, just click "Yes" below, and tell us how you'd like your name to appear (e.g. "John S., Ohio").
 x Yes I'm okay with you using my comments.
 No Please do not use them.

Wednesday, August 11, 2010


Game over. :-/
Sent from my Verizon Wireless BlackBerry

Sunday, August 1, 2010


Assuming this isn't a photoshop like the back to the future thing was, things are a bit depressing. Will claims it was 15 years ago that this first aired.  That fits reasonably well with my memory of heading back to my bedroom to watch Simpson's while my parents watched some boring old-people show instead.

Fifteen years, huh?

Think back, and remember what you were doing, and how many worries you didn't have then that you do have now.

Now, don't you feel old, too?